Terms & Conditions
Return & Refund Policy
Returns
Our policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
You can only return if the item received is different from your order or there is a defect in the item. Apart from that, any reason is not accepted.
To complete your return, we require a receipt or proof of purchase.
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Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to:
NESMUX OFFICIAL
Jl. Abdul Hamid No. 26, City Garden Residence, Unit Fontana Connexion No.52. Jatihandap, Mandalajati, Bandung, West Java, Indonesia 40195.
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Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
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Shipping
To return your product, you should mail your product to:
NESMUX OFFICIAL
Jl. Abdul Hamid No. 26, City Garden Residence, Unit Fontana Connexion No.52. Jatihandap, Mandalajati, Bandung, West Java, Indonesia 40195.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $100, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
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Contact Us
You can contact us on :
- Email : [email protected]
- WhatsApp : +62-812-2475-2200
- Contact Form Below